Legal AgeHow old do I have to be to book a room or gamble in your casino?
You must be 21 years of age to gamble or consume alcoholic beverages in Nevada. You must be at least 21 years of age and have a major credit card to reserve a hotel room at Monte Carlo.
DonationsCan I request a donation from Monte Carlo?
The social investments made by MGM Resorts International are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at mgmmiragevoice.com for more information.
Check-in And Check-out TimesWhat time is check-in and check-out?
Check-in time begins at 3:00p.m. If you arrive before check-in time you may pre-register at the front desk and store your luggage at the Bell Desk until your room is ready. For those who would like a more convenient check-in experience, please visit www.montecarlo.com/checkin for mobile check-in options to expedite your check-in. Those who have checked in online will be able to make their way to the mobile check-in kiosk where room keys will be provided. This allows you to bypass our normal check-in lines to get your Monte Carlo experience started sooner. Check-out time is 11:00 a.m. If your travel plans necessitate a later check-out, please contact the Front Desk to assist you with these arrangements. Please note that a late checkout fee will apply. Our Bell Desk will be happy to hold your luggage for you until you are ready to depart if you are not able to arrange a late checkout. For those checking out who would like to skip the line, please visit www.montecarlo.com/checkout to checkout online.
Mail/PackagesHow can I mail something to a Monte Carlo guest?
Address the package to The Monte Carlo Resort and Casino, 3770 Las Vegas Blvd. South, Las Vegas, NV 89109. Be sure to write the recipient's name on the package, followed by the words "Hotel Guest" and their arrival date. Our Business Services Center will notify the guest of their package. All packages are subject to a processing and delivery fee based on the weight of the item. For more information call (702) 730-7265.
WheelchairsDo you have wheelchairs available for your guests?
Wheelchairs and scooters are available at all MGM Resorts hotels for a fee. To guarantee a wheelchair or scooter, please contact our Bell Desk at 702.730.7290
Restaurant ReservationsHow do I make reservations for your restaurants?
Reservations for restaurants located at Monte Carlo can be made up to 60 days in advance by calling our Concierge at 702-730-7010 between 9am-5pm or 877-459-0268.
Directions from the FreewayHow do I get to Monte Carlo from the freeway?
On the I-15 heading North:
Take the Tropicana Avenue exit. Turn right on Tropicana Avenue. Turn left on to South Las Vegas Boulevard. Left at Park Ave.
On the I-15 heading South:
Take the Flamingo Road East exit. Merge onto East Flamingo Road and take a slight right on to South Las Vegas Boulevard. Pass the Bellagio and Aria. Turn right on Park Ave. Monte Carlo will be on your right.
PetsDo you allow pets at Monte Carlo?
Sorry, pets are not allowed. Our Front Desk or Room Reservations staff may assist you with kennel locations. Service animals are allowed.
TransportationWhat transportation is available from your location on The Strip?
Shuttles are available to and from McCarran International Airport. Other transportation options include taxis, limousine service, the City Bus, and the various connecting trams and walkways between Strip resorts. Our Concierge will be happy to assist you with any of your transportation needs.
Please proceed past the food court at Monte Carlo and walk through the tunnel to ARIA. Go up the escalators, turn left and walk out the glass doors to reach the ARIA Express Tram. This will take you to your desired stop complimentary.
Shuttle ServiceIs there shuttle service from the airport to Monte Carlo?
Several companies offer shuttle service to and from McCarran International Airport. Shuttles are located out by door exits 7-13 by baggage claim. Reservations are needed for all airport returns. Our Concierge team can assist with arrangements during their operating hours of 9am-5pm. Taxi service to the airport costs approximately $15 to $25 one-way.
Airport shuttles should be booked at least 24 hours in advance. If you do not book your airport shuttle 24 hours in advance, please request for an Uber to transport you to the airport instead.
Spa/SalonIf I am not staying at Monte Carlo, can I use your Spa and Salon?
As part of our exciting transformation, the Spa at Monte Carlo is currently undergoing renovations. However, there are spa options nearby to provide the relaxation you are looking for. For more information about nearby spas, please contact our Concierge between 9AM-5PM at 702.730.7010 or visit montecarlo.com/spas-nearby for more information.
Grand Canyon/Hoover Dam ToursHow do I make reservations for tours?
Our Concierge staff can assist you with booking one of the many available tours in the area. Advance reservations are not required, but the more popular tours do tend to fill up quickly, so it's best to book ahead. It is recommended that you reserve tours at least 72 hours in advance to better ensure your tour will not be sold out. For assistance, please call (702) 730-7010 between 9am-5pm.
UpgradesCan I request a room with a great view of the Strip or Pool?
We have Premium High Floor Deluxe rooms on the 23rd floor and above and High Floor Strip View Deluxe Rooms on the 23rd floor and above available for an additional fee per night. In addition to these room types, we also have our beautiful Monaco Suite and luxurious Spa Suite for an additional fee based on availability.
GuestbookWhat are the benefits of signing the Guestbook on your website?
It takes just a moment to sign our Guestbook to become eligible to receive the special promotions and discounts we offer several times throughout the year. The Promotions Page on our website has additional discounted rates which are generally posted two to three months in advance.
Oversized ParkingDo you have an oversized parking lot?
Unfortunately we do not offer an oversized parking lot here at Monte Carlo.
GolfDo you sell golf packages or make arrangements for golf?
We do not offer golf packages, but our Concierge can certainly assist you with tee times and arrangements to play at other fine golf courses in Las Vegas or the nearby entertainment-filled driving range Topgolf. Call the Concierge at 702-730-7010 between 9am-5pm for information and to schedule tee times at available golf courses.
Dress CodeWhat is the dress code for your shows and gourmet restaurants?
Although you will see Las Vegas visitors in a wide array of attire, the atmosphere in our showrooms and gourmet restaurants calls for a more sophisticated style of dress. While jackets and ties are not required, we suggest casual evening attire for our guests. Tank tops, cut-off shorts, and athletic shoes are not appropriate.
DiscountsDo you offer military or AAA discounts?
For military personnel, we are pleased to offer a $10 discount off our prevailing nightly rate. AAA members are also eligible to receive a $10 discount off our prevailing rate for one room when a valid AAA membership card is presented upon check-in. (Please note that the AAA discount is not available during special rate promotions.)
GymDo you have a gym, and is there a charge to use it?
The Fitness Center features state-of-the-art weight and cardio equipment and is open daily.
Limousine ServiceDo you provide limousine service for your guests?
Our Concierge can assist guests with private sedan reservations through a number of reputable companies. For assistance, please contact our Concierge between 9am-5pm at 702-730-7010 or 877-459-0268.
Room AmenitiesDo your guestrooms have hairdryers, irons, ironing boards, and refrigerators?
Yes our rooms do have the following items in them; Hairdryers, irons, ironing boards, standard toiletries (shampoo, conditioner, and lotion), alarm clocks, and room safes are provided in all of our guest-rooms. We do not provide microwave ovens. Refrigerators and cribs are available upon request for a nominal daily fee.
PoolWhen will the new Park MGM Pool District open?
The Park MGM Pool District will open on March 5, 2018.
ChildrenDo you provide daycare or have children's activities?
Between 9am-5pm our Concierge can assist with any arrangements needed regarding child care and family friendly activities. Please contact the Concierge at 702-730-7010 or toll-free at 877-459-0268.
Vacation PackagesDo you offer packages that include airfare?
While Monte Carlo does not offer vacation packages, MGM Resorts International Vacations is a company that specializes in providing complete vacations to each of the MGM Resorts properties. These vacations can include airfare, rental car, limousine transfers, meals, show tickets and honeymoon packages. For information regarding these vacation packages, please contact MGM Resorts Vacations at (800) 360-7111 or visit their website at www.mgmmiragevacations.com.
Flowers/GiftsHow can I order a special amenity for a hotel guest?
Floral arrangements, balloon bouquets, special gift baskets, food and beverage amenities, such as champagne and chocolate covered strawberries can be arranged through our Concierge team between the hours of 9am-5pm at (702) 730-7010 or toll-free (877) 459-0268.
CompsHow can I get comps, funbooks and coupons at Monte Carlo?
"Comps" are offered to rated table games players and slot players based on their previous play at Monte Carlo or the other MGM Resorts International properties that make up our M life Players Club. Play is tracked on your M life card. You can also receive special hotel e-mail offers throughout the year by signing the Guestbook on our website. Visit our "Promotions" page to see additional rate specials posted two to three months in advance. We do not otherwise offer funbooks or free coupons at Monte Carlo.
Gift CardsHow can I purchase gift cards at Monte Carlo, and where can they be used?
Monte Carlo Gift Cards are available in denominations starting from $5. They are available for purchase in person at the Concierge between 9am-5pm or by calling (702) 730-7010. Gift Cards can be used in our restaurants and towards a guest's room account. Gift cards may not be used for gaming.
Special EventsHow can I find out about special events at Monte Carlo?
Most special events at Monte Carlo such as slot tournaments, blackjack tournaments, and special casino events are held in conjunction with our Casino. Attendance is normally restricted to Players Club members who meet the required play criteria, and tickets are not sold to the general public. If you would like information on how to be included in these special events, please contact our Casino Marketing Department at (800) 822-8276.
Room RequestsIf I book in advance, can I be assured a non-smoking room, bed type or floor preference?
Regretfully, we cannot guarantee room requests, regardless of when a reservation is made, because rooms are assigned from the inventory of clean, vacant rooms that are available when a guest arrives. We do note all room requests and make every attempt to satisfy those requests.
Additional Guest FeesDo you charge more for additional guests in a room?
Our rates are based on single/double occupancy.If you have more than two guests in a room there is an additional fee of $35.00 per person/per night, regardless of age. Please keep in mind there is a maximum of four guests in each room.
Internet AccessDo you offer Internet access, and what is the charge?
WiFi: We offer Wi-fi in our rooms. This amenity is included in the daily resort fee. For more information call (702)730-7245.
Marker Signing PrivilegesHow can I obtain Marker Signing Privileges at Monte Carlo?
If you would like to apply for Marker Signing Privileges, click here to submit an online application through our secure server. Please contact our Credit Operations Department at (800) 822-8645 for more information regarding Casino Credit.
Directions from the airportHow do I get to Monte Carlo from the airport?
There are many options to get from the airport to the Monte Carlo. We recommend either taxi or shuttle service. Taxis are available on the east side of baggage claim, outside doors 1-4. Taxis from the airport will range in cost due to traffic and route taken. Some taxis will not accept credit card payments. Guests should notify the attendant if they plan to use a credit card for payment. A variety of shuttle services is available at McCarran, and is located on the west side of baggage claim, outside door exits 7-13. Shuttles cost $7 per person and will generally take up to 25-40 minutes due to multiple stops at other hotels prior to stopping at Monte Carlo. Shuttle service from the airport does not need to be pre-reserved but will need to be reserved for return trips back to the airport at the end of your stay. For arranged limousine service, please contact the Concierge at 702-730-7010 between 9am-5pm or 877-459-0268.
M life DeskWhere is the M life desk in Monte Carlo located?
The M life desk is located on the casino level next to Park Theater.
SmokingIs smoking marijuana permitted at your property?
Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other transdermal introduction of, is prohibited at all MGM Resorts properties notwithstanding approval of recreational use in Nevada. State law prohibits use of marijuana in public places. Use of marijuana is also prohibited in guest rooms at all MGM Resorts properties in Nevada, consistent with the discretion afforded private property owners under the State law authorizing use of recreational marijuana in non-public places. And marijuana use continues to be prohibited at MGM Resorts properties outside Nevada. Notably, the vast majority of our guest rooms are non-smoking and therefore smoking of any substance in those rooms is prohibited. If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy.
Rooms and suites are non-smoking. If there is evidence of smoking of any substance in your accommodation, you will incur a minimum deep cleaning fee of $300 for Monte Carlo rooms/suites and $500 for Park MGM preview rooms/suites charged to your hotel account.
Please note that e-cigs, vapors, hookahs, marijuana, etc. fall under our non-smoking policy. Cleaning fees will be applied to smoking in areas that are non-smoking. We have designated smoking areas throughout the casino, bars, and other areas (but use of marijuana and/or hookahs is prohibited in both smoking and non-smoking areas). Contact a resort employee for location information regarding designated smoking areas.