Las Vegas Hotel - Monte Carlo

To Our Employees

Information For Our Valued Hotel Guests On The Temporary Closure Of Monte Carlo

Dear Guest,

As you may know by now, on Friday, January 25 there was a rooftop fire at Monte Carlo. We are grateful to be able to report that all of our employees and guests were safely evacuated as a result of the quick and efficient reaction of our employees and our county fire department.

If you had plans to stay with us at Monte Carlo during the coming days and weeks, I’m certain you have many questions. I’ve created the following “Frequently Asked Questions” (FAQs) document to try to respond to as many of your questions as I could anticipate.

If you have additional questions about a pending visit, please call 1-888-395-0776. Please accept my sincere apologies for any inconvenience this causes you.

I look forward to welcoming you back to Monte Carlo very soon.

Sincerely,

Anton Nikodemus
President and Chief Operating Officer
Monte Carlo

FREQUENTLY ASKED QUESTIONS

Q: I have a reservation at Monte Carlo next week (through February 14). Will I be able to stay at the property?
A: At this time, Monte Carlo is temporarily closed as we work with county officials on a plan for repairs and the re-opening of the resort. We have made arrangements for all of this week’s hotel arrivals to be relocated to one of our sister properties in Las Vegas.

Q: How do I find out to where my reservation has been relocated?
A: Please contact our Reservation Call Center at 1-888-395-0776 and our staff will be able to provide you information about the relocation of your reservation.

Q: Will I have to pay a higher room rate to stay at the new hotel?
A: Our sister properties will honor the rate you had booked with Monte Carlo.

Q: My reservation was for a suite. Will I be guaranteed a suite at the new hotel?
A: We will do our best to accommodate you at the same ‘level’ you booked at Monte Carlo but given the circumstances, we cannot guarantee it.

Q: I’m coming in for a convention at Monte Carlo in the coming week. Where is the group meeting now?
A: Any meetings through February 10 have been relocated. Please contact our Reservation Call Center at 1-888-395-0776 and our staff will provide you information about the relocation of your group. If you need additional information, please contact your meeting planner directly.

Q: I shipped packages to the property in advance of my stay. Where are those packages currently and how can I have them forwarded to the hotel where I’ll now be staying?
A: Please call the Business Service Center at 702.730.7265 and we will make arrangements for you to receive your items.

Q: I’m staying for several days. Will I be able to check in to Monte Carlo before my visit is over?
A: Expect to enjoy the duration of this Las Vegas visit at the hotel where you have relocated.

Q: I made dinner reservations at Monte Carlo during my stay. Are the restaurants still open for business?
A: The entire Monte Carlo property is closed at this time. All dinner reservations have been canceled.

Q: I purchased tickets to Lance Burton. Will his show be performed as scheduled?
A: Lance Burton tickets are being refunded while the hotel is closed. If you purchased your tickets on a credit card, the reservation has been automatically canceled and your credit card reimbursed.

If you paid in cash for your tickets, you will need to send the tickets to the hotel and we will mail you a check. Be sure to keep a copy of the tickets for yourself. The tickets can be mailed to:

Monte Carlo
3770 Las Vegas Blvd. South
LV, NV 89109
Attn Show Tickets Department

If you have additional questions about your Lance Burton tickets, you can contact Monte Carlo ticket office at (702) 730-7030 between the hours of 7a.m.- 11 p.m.

Q: I was scheduled to get married at Monte Carlo. Will I be able to move forward with that?
A: During this time of closure, we are relocating all weddings to our sister properties. They will ensure that your experience is as wonderful as it would have been had you stayed with us at Monte Carlo. Please call our team at 1-888-395-0776 to find out more about these arrangements. Our best wishes to you for a lifetime of happiness!

Q: When will the hotel reopen?
A: We are working closely with our county officials to understand the process we must undergo to open the property and bring our employees back to work. As soon as we have more information we will make it available.

Q: I’m scheduled to stay at Monte Carlo in mid-February or beyond. Should I make alternate arrangements at this time?
A: At this time we have relocated reservations only through February 10. We are working closely with our county officials on plans to repair and re-open the hotel and hope we will be able to accommodate your reservation. Please touch base with us again later this week and we will be able to provide additional information.

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